The Regional Government to pilot a project in Benidorm to modernise taxi management using real-time data
The smart platform provides real-time information on taxi ranks with the highest demand, waiting times and available vehicles, enabling the service to be better adjusted to demand
The Valencian Regional Government has presented the ‘QIMOB for Taxi’ pilot project in Benidorm, an intelligent data platform that will be tested in the city with the aim of modernising taxi management through the analysis and cross-referencing of real-world data.
Benidorm City Council’s Councillor for Mobility, Francis Muñoz, and the Valencian Regional Government’s Director General for Transport and Logistics, Manuel Ríos Pérez, presented the pilot scheme to municipal and regional government technicians, members of the Local Police and representatives of the taxi sector. The presentation explained how the platform works and the improvements it could bring to service management. Councillor for Public Safety Jesús Carrobles also attended.
The system consists of a professional app that records activity with minimal user interaction, an engine that analyses journeys and waiting times, and a dashboard featuring indicators, maps and alerts. It also transforms real-world service activity into useful information for professionals, associations and public authorities.
Taxi drivers will be able to consult data such as vehicle occupancy, historical information on taxi ranks, and activity by licence and driver. According to the Councillor for Mobility, this provides “very useful and valuable information to help adjust the service according to demand at any given time”.
For the City Council and taxi associations, the system provides an overview of all 232 taxi licences, making it possible to identify demand by area and taxi rank, waiting times, ranks without available taxis, locations where more vehicles are queuing, and the availability of accessible and ECO-friendly taxis. This information will help decision-makers allocate available vehicles more effectively.
The platform will also help plan additional services during peak demand periods, such as summer and holiday weekends, as well as major events including Benidorm Fest.
The project collects only the data strictly necessary for its operation and protects individuals’ identities. Each professional can access information relating solely to their own activity, while the City Council can view only general data and anonymised indicators. The aim is to help everyone coordinate their work more effectively, rather than monitor or control individual drivers.
The pilot project will be assessed using six indicators: coverage, waiting times, efficiency, adoption, data quality and emissions impact.
“We want Benidorm’s taxi service to have access to real data so that decisions can be made more effectively. In a city like ours, data gives us the full picture: it shows us what is really happening, where and at what time, beyond mere perceptions,” said Francis Muñoz.
The Councillor for Mobility also stressed that “technology provides support, but the taxi driver makes the decisions”. He added that “with this tool, we aim to make those decisions easier, ensuring the service is more efficient and better aligned with actual demand”.
For his part, the Valencian Regional Government’s Director General for Transport and Logistics explained that “taxis are an essential public service and must continue to adapt to new mobility needs”.
According to Manuel Ríos, “tools such as this help the sector modernise and continue to provide a high-quality service to residents and visitors alike”.
