Last year, the Consumer Information Office (OMIC) resolved 55% of the complaints received, most of which were related to services provided by third parties
Users complained less frequently about breach of sales conditions, poor product quality, or lack of after-sales service
The Municipal Consumer Information Office (OMIC) processed a total of 565 complaints last year at its former premises in El Torrejó building, according to the report prepared by the office itself, which is part of the Department of Consumer Affairs. According to this report, the majority of complaints filed by consumers, specifically 433, concerned the poor quality of services provided by third parties.
This was the main reason cited by complainants, far ahead of other causes such as breach of sales conditions (38 complaints), poor product quality (26), or refusal to provide service (25).
Of the 565 complaints filed in 2025, the OMIC resolved 310 at its offices, representing 55% of the total. Of these, 231 were resolved unfavourably through mediation, and 79 were resolved favourably. The report also indicates that 73 complaints were archived, 21 were referred to Arbitration, 75 to territorial services, three were dismissed, 54 were transferred to other bodies, and 29 are still being processed.
By sector, although the complaints are fairly evenly distributed, the hospitality industry registered the highest number, with a total of 111. Other services accounted for 109 complaints, and in third place, the telecommunications sector registered 63 customer complaints.
On another note, since last April, the Consumer Information Office (OMIC) has been receiving the public at its new facilities located at number 12 Beniardá Avenue, in the former courthouse premises. Mayor Toni Pérez visited the new office this morning, accompanied by the Councillor for Consumer Affairs, Mónica Gómez, and the Councillor for Urban Scene, Francis Muñoz.
Mónica Gómez reminded everyone that the Consumer Information Office (OMIC) is “a free service provided by the City Council that informs and guides consumers about their rights and how to exercise them, and that mediates in disputes that may arise between consumers and companies that provide goods, services, or supplies.” The councilwoman reiterated that ultimately, if the parties cannot reach an agreement, “the OMIC is responsible for referring complaints to the Consumer Arbitration Board.”
