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Benidorm achieves the SICTED renewal for sixty-seven companies and adds five more that have access to the Quality label

21 June 2022
Logo SICTED

After the last meeting of the Quality Table, Benidorm manages to add five new companies for the Sicted distinction as well as the renewal of 67 distinctions awarded to as many local companies.
The active tourism companies Acronautica and Buceo Nisos Benidorm have received this distinction for the first time; Benidorm Paraíso, houses for tourist use and the agencies Livenow Travel and LowTravel-Travel agency.

At the moment, Benidorm has 73 distinguished companies and 35 members.
The Department of Tourism of the Benidorm City Council joined the SICTED project in mid-2013, through the framework agreement signed between the Visit Benidorm Foundation and the Secretary of State for Tourism in terms of quality. This national project has been very well received in Benidorm, reinforcing the city's position as a quality tourist destination.

The Comprehensive Tourist Quality System in Destinations (SICTED) is a system for improving the quality of tourist destinations promoted by the Spanish Tourism Institute (Turespaña) and the Spanish Federation of Municipalities and Provinces (FEMP), which works with companies /tourist services of up to 36 different trades, with the ultimate goal of improving the tourist experience and satisfaction.

The "Tourist Quality Commitment" Distinction accredits compliance with the requirements established in the methodology and recognizes the effort and commitment to quality and continuous improvement of the member companies while distinguishing the company from the competition.

They have renovated the Poniente, Levante and Mal Pas beaches, the Tourist Info/Tourist Office of Benidorm Centro and Rincón de Loix, the hotels Alameda, Carlos I, Agua Azul, La Era Park, Los Álamos, Centro Mar, Benidorm Plaza, Madeira Centro, Olimpus, Flash, Voramar, Brasil and Belroy, Poseidon, Poseidon Palace, Poseidon Beach, La Estación, Les Dunes Comodoro, Rosamar, Don Pancho, the gastrohotel RH Canfali and the hotels RH Sol, Corona del Mar, Royal, Princesa and Victoria and the Grand Hotel Bali; the International Almafrá, Villamar, Villasol, Armanello and Arena Blanca campsites, the Aqua Natura and Terra Natura Benidorm parks, the Beni Connet Travel Agency, the active tourism companies Diving Stones Diving Center, Revolution Dive and Captain Kayak; the Aquavisión optics and Specsavers optics Benidorm, the companies Avanza Movilidad Integral S.L., Autocares Grupo Benidorm, Autocares Martínez, Autocares J Galera SL, as well as Base Agir Sport, TAO, Benidorm Marine, Aquasport Benidorm, La Cava Aragonesa, D-vora Gastrobar, La Mejillonera, Apartamentos Nicaragua, Apart 2000 Service, Bingo Plaza, Juan Llompart Espí, Costa Blanca Tour Services, 2Sleep Apartments- Estudios Benidorm, Eurochange Juan Fuster Zaragoza and Mediterráneo offices, Fincas Arena, Sonneil rentals, Gelateria Pinocchio and Inmobiliaria Rosemberg
The SICTED allows the establishment of a permanent management structure that ensures the increase in the competitiveness of the tourist companies of the destination; offers a homogeneous level of quality in all tourist services and seeks to increase the involvement and participation of businessmen in the tourist development of the destination.

Among the benefits that companies obtain, it is worth highlighting the improvement of internal management, especially that of processes related to customer satisfaction; increase the qualification of the team, through a training plan; participating in the largest tourism quality project developed in Spain, together with more than 9,000 establishments; receive technical assistance that offers support for improvement, and opt for a badge that certifies the level of quality obtained.