Face-to-face visits to Benidorm City Hall grew by 43.44% last year and exceeded 205,000

The number of face-to-face enquiries at Benidorm City Hall, which are carried out through the information service in the entrance hall of the City Council, reached 205,422 last year. This figure represents an increase of 43.4% of the number of enquiries in 2023, when the number was 143,233. This is reflected in the report on last year's activities in the Citizen Service Department.

Another service that has experienced significant growth is the Citizen Service in charge of collecting and forwarding suggestions and complaints. In this case, this service received a total of 3,537 incidents in 2024, which represents an increase of 8.56% over those received in 2023 (3,258).

The Councillor's report states that the main way of receiving these incidents was by email (1,274), ahead of others such as the Green Line (700), Line 900 (626) or the municipal switchboard (588). Incidents were also received through the General Register of the Town Hall (99), in person (91) or Facebook (82).

The Councillor for Citizen Services, Mónica Gómez, has highlighted that given this data "it is perceived that confidence in this department and its way of working continues to be established, both for citizens and visitors, given the increase in incidents of all kinds". In this sense, the councillor has detailed that the Green Line app and email "are displacing the rest of the forms of contact" according to the data from previous years.

As for the departments to which complaints and suggestions were addressed, the Citizens' Attention Department was the one that registered the highest number, with 588. This was followed by incidents related to the Engineering Department (557), Public Space (364), Beaches (352), Street Cleaning (334), Mobility (325), Citizen Security (248) and Urban Planning (139).

The municipal notification service registered a decrease in the number of notifications made, totalling 7,920 compared to 8,894 a year earlier.