CITIZEN

THE WEATHER IN BENIDORM NOW

29

09:13 AM

TIME IN BENIDORM

17ºC

Partly cloudy

S 15km/h

WIND DIRECTION AND SPEED

0%

CHANCE OF SHOWERS

SELECT A PORTAL

CITIZEN

Information to live in the city

COMMUNICATION

Press, Radio and TV

FILM OFFICE

Office of filming

SMART CITY

Indicators of our destination

EUROPEAN FUNDS

Actions co-financed by the EU

CHOOSE YOUR PREFERENCES

SELECT A LANGUAGE FOR THIS COMPUTER OR DEVICE

Current size: 100%

ADJUST THE FONT SIZE
ADJUST THE CONTRAST SIZE

In 2017, residents and tourists made 3,383 notifications, 22% more than in the previous year

The City Council resolved 87 percent of incidents and neighborhood complaints last year

12 March 2018
El Ayuntamiento resolvió el 87 por ciento de las incidencias y las quejas vecinales del pasado año

A total of 2,274 incidents reported to the City Council over the past year were resolved by the different municipal areas, including the 900 Brigade, which means having reached an effectiveness level of 87 percent, according to information provided this morning by the spokesperson of the Municipal Group of the Popular Party and Councilman of Urban Scene, José Ramón González de Zárate.

The mayor highlighted the growing use that citizens are making of the new communication channels created to transfer the incidents that may occur on public roads or in municipal services, underlining the special increase that is taking place in the use of new technologies, to the detriment of telephone communications or those made in person. The first ones have dropped by 20% compared to 2016, while the face-to-face ones dropped by 14 percent. On the other hand, incidences made through the municipal Facebook page (26%), those communicated through the Linea Verde application (47%) and those made through e-mail (39%) have increased.

Through all these channels, a total of 3,383 incidents were registered throughout 2017, which is 22 percent more than the communications received in 2016, which amounted to 2,636, that is, 747 fewer. These figures underlined that they reveal a greater citizen participation in the issues and in the management of municipal services and in a continuous progression that with respect to the year 2015 is 25 percent. "More and more people are communicating with the City Council by sending us their opinions, their complaints or simply notifying an incident," said González de Zárate.

Of the total incidents registered in 2017, a total of 501 were related to some of the services provided by the concession companies and are channeled directly to them to resolve or respond to them, and that above all have to see with the water service, maintenance of gardens or road cleaning. One hundred percent of these incidents were resolved and it should also be noted that 97 percent of the incidents reported to the Education area were resolved, those that affected Playas were resolved by 93 percent and one hundred percent those that affected the Municipal area of ​​Health. De Zárate noted that most councils have resolved more than 80 percent of the incidents that have processed and noted that Urban Scene, Citizen Security, Public Road, Urban Planning and Street Cleaning, are those that accumulate the largest number of neighborhood communications. In the end, of the 3,383 incidents processed during the past year, a total of 2,274 were resolved, pending resolution or a total of 362 pending.

The breakdown of these data reflects that Escena Urbana, for example, processed a total of 820 incidents, of which 129 are in process or pending resolution, resulting in 85% of resolved cases. He stressed in this regard that they had exceeded the data of the previous year thanks to the contract signed for the maintenance of the city included in the Municipal Budget of 2017 at the proposal of Citizens for Benidorm "" and that has given such good results, "he said. In Public Safety, the percentage of resolved incidents reaches 99 percent, of the 178 registered, most of them focused on noise problems in public roads, of which only 3 remain in the way of solution. In Street Cleaning also highlighted very positive data: of the 347 recorded incidents, 96 percent have been resolved, leaving only 13 incidents to be resolved. In Public Route, of the 180 incidents, there are only 21 pending, so that 89 percent has been resolved.

Councilman of Urban Scene ended up calling on the public to continue using the communication channels put at your service to move any incident or complaint deemed appropriate "because all this will," he said, "in a better functioning of the city and its public services. " He recalled in this sense that they can do it through the Green Line application, which is available for free for tablets and smartphones in both the Play Store and the APP Store, or in the other channels enabled by the City Council on the municipal website, the page of Citizen Service Facebook or the 900 Line.