The objective of the web portal of Benidorm City Council is to offer accessible portals for citizens, so that, regardless of whether or not they are disabled, of their age or if they access the Web from unconventional technologies, they can surf the pages without encountering access difficulties.

Standards and regulations

The accessibility policy applied by Benidorm City Council is in accordance with the requirements of Royal Decree 1.494 / 2007, of November 12, which approves the Regulation on the basic conditions for the access of people with disabilities to technologies, products and services related to the information society and social communication media. That is, the current requirements of priority 1 and 2 of the UNE 139803: 2012 standard (equivalent to level AA in WCAG 2.0) are incorporated.

Likewise, this website incorporates the requirements of the Regulation of December 2, 2016, published in the Official Bulletin of the European Union Directive (EU) 2016/2102 of the European Parliament and of the Council, of October 26, 2016, on the accessibility of websites and applications for mobile devices of public sector bodies.

Display characteristics

All web portals of Benidorm City Council are optimized for a resolution of 1024 x 768. If you have a monitor with a higher resolution, the font size may be small in some cases. However, font sizes have been defined so that they can be increased or decreased from browser options.

This portal has been certified in the browsers Microsoft Internet Explorer 11 and Edge 25, Mozilla Firefox 45, Google Chrome 50 and Safari 9 or higher versions thereof. The use of different browsers or versions prior to those mentioned is possible, although it does not guarantee a total and adequate visualization or availability of documents or other functionalities. Updates or browsers can be downloaded from the web pages of the providers of this type of program.

Commitment to accessibility

This site uses the Open Source Content Management System DRUPAL and has been designed to be fully accessible and usable, following the current trend in web development, which allows its accessibility in different devices and its respective resolution, supporting the growth of users of Internet that use this type of equipment whether smartphones, phablets, minitablets or tablets.

The set of sub-portals of this site have been audited to ensure compliance with the provisions of WCAG version 2.0, priority 1 and 2. Benidorm City Council wants accessibility to be maintained over time, and not to be lost with the different modifications that are made over time. In order to carry out compliance monitoring of accessibility regulations, an AA level accessibility check is carried out every 3 months using the tools provided by the Accessibility Observatory (

Additionally, to facilitate web browsing to as many people as possible, the portal has an enhanced accessibility service (at this time, the "Insuit" product).

If you have any comments, doubts or concerns about the accessibility of this site, please contact the Webmaster by email at