In 2016 2,636 incidents have been handled by social networks, email, telephone or other channels
The effectiveness of Line 900 reaches 100%
During the year 2016 the City of Benidorm has resolved almost 9 of every 10 incidents reported by the neighbors through the different channels of Citizen Assistance enabled by the local administration. According to the figures transferred by the local government spokesman, José Ramón González de Zárate, during the year 2,636 incidents have been received, of which 2,274 have been resolved and 362 are pending or pending resolution.
De Zárate explained that 2,276 incidents have resulted in the corresponding councils, while the remaining 380 have been addressed directly by Brigade 900 with a resolution rate of 100%. Regarding the degree of resolution of the Councils, the spokesman said that "practically all are above 80% of incidents attended and solved," and stressed "the speed" with which most of them are solved.
The channel most used by the neighbors to communicate the incidents detected in the public highway or in the provision of public services has been the Facebook page of Attention to the Citizen -www.facebook.com/atciudadanobenidorm-, with 778; Followed by the email -657 incidences- and the phone 900 101 215 -588 incidences. A total of 226 citizens chose to use the Green Line application or website; 287 for transferring them face to face; And another 100 for submitting a letter through the Municipal Registry of the City.
The spokesman expressed his satisfaction with these results, and added that these 2,636 incidents are added to the "other 2000 more actions carried out by the Technical Services regarding incidents detected by municipal personnel." Also, he has transferred to the neighbors that "all communication channels of the City Council remain open", and added that "we will try to continue giving an immediate response to the incidents that communicate us."
Breakdown of incidents attended by the different Councils
Urban Scene: 684. Degree of resolution of 79% (*).
Citizen Security: 206. Degree of resolution of 91%.
Public road and Mobility: 134. Degree of resolution of 90%.
Urbanism: 321. Degree of resolution of 74%.
Road Cleaning: 332. Degree of resolution of 85%.
Environment: 60. Degree of resolution of 84%.
Citizen Participation: 123. Degree of resolution of 99%.
Culture: 40. Degree of resolution of 88%.
Tourism: 20. Degree of resolution of 100%.
Treasury: 43. Degree of resolution of 100%.
Commerce: 46. Degree of resolution of 92%.
Festivals: 29. Degree of resolution of 94%.
Sports: 42. Degree of resolution of 89%.
Human Resources: 21. Degree of resolution of 100%.
Education: 26. Degree of resolution of 97%.
Social Welfare: 16. Degree of resolution of 75%.
Recruitment: 9. Degree of resolution of 89%.
Employment and Local Development: 6. Degree of resolution of 100%.
New Technologies: 19. Degree of resolution of 69%.
Youth: 8. Degree of resolution of 100%.
Major Events: 10. Degree of resolution of 80%.
Cemeteries: 6. Degree of resolution of 67%.
Beaches: 63. Degree of resolution of 93%.
Heritage: 1. Degree of resolution of 100%.
Health: 11. Degree of resolution of 100%.
Average percentage of effectiveness per council: 84%.